System Status All Systems Operational
All FS Team Admin services are currently running smoothly. Last updated:
July 03, 2026 12:57
Quick Help
Attendance Issues
Leave Requests
Device Problems
Notifications
Common Issues & Solutions
I can't check in - GPS location error
Solution:
- Make sure location services are enabled for the app
- Go to Settings → Apps → FS Team Admin → Permissions → Location → Allow
- Ensure you're within your assigned court's location
- Try turning your location off and on again
- Make sure you have a clear GPS signal (not indoors)
I forgot my password
Solution: Contact your system administrator or HR department to reset your
password. For security reasons, passwords cannot be reset through the app directly.
I'm not receiving notifications
Solution:
- Check that notifications are enabled in your phone settings
- Go to Settings → Apps → FS Team Admin → Notifications → Enable
- Make sure your internet connection is stable
- Try logging out and logging back in
- Check your notification preferences in the app
My leave request is pending for too long
Solution: Leave requests are approved by your supervisor. If your request
has been pending for more than 48 hours, please contact your direct supervisor or HR
department.
Device validation error - "This device is already registered"
Solution: Each user can only use one device at a time for security reasons.
If you need to change devices, contact your system administrator to clear your old device
registration.
App crashes or won't open
Solution:
- Make sure you have the latest version of the app
- Clear the app cache: Settings → Apps → FS Team Admin → Clear Cache
- Restart your phone
- Uninstall and reinstall the app
- If problem persists, contact technical support
My attendance record is incorrect
Solution: Contact your supervisor or HR department immediately to review
and correct your attendance record. Provide details of the incorrect dates and times.
Account & Login Help
Can't Login?
If you're having trouble logging in:
- Verify your username and password are correct
- Ensure your account is active (contact HR if suspended)
- Check your internet connection
- Make sure you're using the correct credentials provided by HR
- Contact your system administrator for password reset
Device Already Registered?
Our security system allows only one device per user. If you see this error:
- You may have previously used a different device
- Contact your administrator to clear your device registration
- After clearance, you can register your new device
Account Locked?
Accounts may be locked after multiple failed login attempts. Contact your system administrator to
unlock your account.
Technical Requirements
Minimum System Requirements
- iOS: iOS 13.0 or later
- Android: Android 7.0 or later
- Storage: 50 MB free space
- Internet: Stable internet connection (WiFi or 4G/5G)
- Permissions Required: Location, Notifications, Camera (for profile)
Recommended Settings
- Keep app updated to latest version
- Enable location services always for accurate check-ins
- Enable notifications for important alerts
- Allow background app refresh for real-time sync
Training & Resources
Video Tutorials
Coming soon! We're preparing video tutorials to help you get the most out of FS Team Admin.
User Guide
Download our comprehensive user guide (PDF) - Coming soon!
Quick Start Guide
- Step 1: Download and install the app
- Step 2: Login with credentials from HR
- Step 3: Enable location and notifications
- Step 4: Check in at your assigned court
- Step 5: Track your attendance and manage leaves
Feature Requests & Feedback
We value your feedback! If you have suggestions for new features or improvements,
please email us at feedback@fsteamadmin.com
Your input helps us make FS Team Admin better for everyone.
Report a Bug
Found a bug? Help us fix it! When reporting a bug, please include:
- Your device model and operating system version
- App version number
- Detailed description of the issue
- Steps to reproduce the bug
- Screenshots or screen recordings (if applicable)
Send bug reports to: bugs@fsteamadmin.com
Enterprise & Administrator Support
For system administrators and enterprise inquiries: